Privacy Policy
Last updated: January 1, 2026
1. Introduction
Merol Media ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website merolmedia.com, engage our consulting services, or interact with us in any capacity.
By accessing our website or utilizing our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our services immediately.
2. Information We Collect
2.1 Information You Provide Directly
- Contact information (name, email address, phone number)
- Business information (company name, website URL, industry)
- Communication records (emails, messages, consultation notes)
- Payment and billing information processed through secure third-party processors
- Marketing data and analytics credentials shared for audit purposes
2.2 Information Collected Automatically
- Device and browser information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, referring URLs)
- Cookies and similar tracking technologies
- Location data derived from IP address
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our marketing consulting services
- To conduct marketing audits and deliver strategic recommendations
- To communicate with you regarding our services, updates, and promotions
- To process payments and manage billing
- To analyze website usage and optimize our digital presence
- To comply with legal obligations and protect our rights
- To detect, prevent, and address fraud or security issues
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service providers: Third-party vendors who assist in delivering our services (e.g., analytics platforms, payment processors, email services)
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
- With your consent: When you have given explicit permission
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure server infrastructure, and access controls. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of our website.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at hello@merolmedia.com.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.
9. International Data Transfers
Merol Media operates from Mexico City and Los Angeles, California. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: